Mod

: DRM Vacancy - National Account Manager

National Account Manager Defence Relationship Management, MOD £37,000 (inclusive of a £3K London Weighting Allowance) plus excellent benefits Central London, with UK travel

: DRM Vacancy - National Account Manager

22 March 2022

  • Suffolk ACF


Please find attached the job description and advert for the role of National Account Manager (6) (Full Time) C2 Grade, role within DRM.

Interested candidates should email a full CV and covering letter, of no more than two sides, detailing their suitability for the role, to co-drmjobs@rfca.mod.uk, quoting ‘DRM NAM6’ in the subject line.

The closing date for applications is midnight on Friday 1st April 2022.

Short listed candidates to be available for interview in central London week commencing Monday 11th April 2022.

National Account Manager
Defence Relationship Management, MOD

£37,000 (inclusive of a £3K London Weighting Allowance) plus excellent benefits

Central London, with UK travel

Defence Relationship Management (DRM) manages the interface between national employers and the Ministry of Defence (MOD). Developing and maintaining partnerships with organisations throughout the UK, DRM enables a mutually beneficial working relationship with the MOD and offers advice and support on employing members of the armed forces community, whether they be Reservists, Veterans, Cadet Force Adult Volunteers or military spouses. As well as directly managing relationships with major national employers, the organisation also directs and funds employer engagement across all regions of the UK via its network of Regional Employer Engagement Directors. DRM delivers a range of prestigious engagement events around the country, with the flagship annual Employer Recognition Scheme Gold Award ceremony attracting support from senior politicians. DRM’s work really matters. As a key delivery agent of the Armed Forces Covenant, it plays a crucial role in developing meaningful, mutually beneficial links between the Armed Forces and wider society.

The Role

The Person

  • Actively manage relationships with major national employers in support of Defence objectives.
  • Work closely with colleagues in the regions to deliver multi-layered partnerships across key accounts.
  • Tailor the Defence-employer proposition to individual organisations, maximising attractiveness and ensuring genuine mutual benefit.
  • Act as a support for reservists and specified employers alike in providing a range of relevant guidance and advice on reservist/employer issues.
  • Strong background in account management or comparable client-facing work; Defence understanding preferable but not essential.
  • An understanding of major employers in industry would be desirable.
  • A credible and confident communicator with a high level of emotional intelligence.
  • The ability to engage with senior people across corporate, public, political and military sectors.
  • A team player and a self-starter; articulate, honest, reliable, committed and with a high degree of flexibility and adaptability. Values orientated and outcome focused.

Interested candidates should email a full CV and covering letter, of no more than two sides, detailing their suitability for the role, to co-drmjobs@rfca.mod.uk, quoting ‘DRM NAM6’ in the subject line.

The closing date for applications is midnight on Friday 1st April 2022.

Short listed candidates to be available for interview in central London on week commencing Monday 11th April 2022.





Job Description – National Account Manager

Job Title:

National Account Manager

Reports To:

Assistant Director Relationship Management (AD RM)

Job Grade:

C2

Service:

Crown Servant

Department:

Relationship Management

Location:

Holderness House/Hybrid Working

Prepared By:

RM team March 2022

Deputised by:

Alternate National Account Manager

PURPOSE OF THE ROLE

Role Overview

The National Account Manager is responsible for their own managed portfolio of employer engagement accounts, and is seen as the subject matter expert for their given industrial sector. In addition, provide support to ADRM and SNAM to ensure actions are complete.

Key Success Measures

Achievement of target KPIs

  • Delivery of effective employer engagement with National Account employers within a given industry sector.

Successful delivery of AFC and ERS across national accounts within a given sector.

MAIN ACCOUNTABILITIES

Driving results

Proactively driving forward national account employer engagement within a given industry sector

  • Contribute to the wider vision/mission of DRM

Champion DRM/CRFCA Policies and practices.

  • Actively manage major, national employer relationships to support Defence objectives and the successful implementation of the Armed Forces Covenant, meeting the needs of internal and external stakeholders.
  • Align an account journey with the aims and objectives of the Employer Recognition Scheme (ERS) and Defence Menu of Benefits.
  • Develop, execute and continually review employer engagement plans, including defined targets, ensuring they remain linked to DRM and wider defence objectives.

JOB DESCRIPTION – NATIONAL ACCOUNT MANAGER

Details and Responsibilities

  • Be a subject matter expert on defined sectors, and maintain a thorough understanding of the employers’ end use markets and operating environments including their important customers, activity and main competitors.
  • Maintain a thorough understanding of the employers’ people and HR strategies, personnel challenges and opportunities, and CSR objectives and programmes. Appropriately tailor the Defence-employer proposition to maximise its attractiveness and benefits to employers.
  • Maintain a thorough understanding of the internal defence organisation landscape to support effective employer engagement and identify and manage risks around potential areas of duplicate engagement. Establish and build strong working relationships with business leaders, internal stakeholders and DRM team members to ensure the successful delivery of services and maximise support of Defence.
  • Ensure optimal client feedback and report to other departments with regard to service levels and continue to strive for best practice by engaging with R&I on employer-led research activity.
  • Identify clients’ requirement gaps and liaise internally to define appropriate solutions and follow up on activities delivered.
  • Investigate, track and resolve stakeholder and employer concerns; identify trends and implement solutions.
  • Keep strong communication lines open with National Account Managers and Assistant Directors to provide timely and accurate account reporting.
  • Act as employer champions, to test and constructively contribute to the design and delivery of employer campaigns, internal data-sharing / collaboration initiatives and employer surveys.
  • Work in conjunction with DRM Comms team to develop and deliver multi-channel communications aligned to campaigns for assigned employer accounts
  • Implement account strategy utilising DRM’s management information system, SalesForce.
  • Share relevant employer intelligence gained through engagement activities with colleagues and work with the Research & Intelligence (R&I) team to develop and intelligence-led approach to National Account Management.
  • Promote DRM organisation values by leading by example and acting as a public face of Defence on all matters related to personnel.
  • Assist with organisation and hosting of VIP employer engagement events.

SKILLS AND BEHAVIOURS

Required Skills

Understanding of both military and other organisational cultures (e.g. corporate, public sector, not for profit).

  • Confident and astute communications skills with a high level of emotional intelligence and the ability to engage with individuals at a senior, up to (and including) CXO level.
  • Computer literate (possessing a good working knowledge of MS-Office applications) with demonstrable experience using management information / CRM systems (preferably Salesforce).
  • Understanding of employer engagement techniques and approaches to successfully engaging them on matters such as Corporate Social Responsibility (CSR) and social value.

A self-starter with a high degree of flexibility and adaptability. Good at working within a team.

Desired Skills

Educated to degree level or equivalent with at least 5 years of experience in account or relationship management.

  • Previous experience working within a Defence environment or military organisation.
  • Experience of overseeing and hosting corporate hospitality events for VIPs.
  • Experience of delivering sales presentations.
  • Experience using SalesForce or similar MIS.
  • Keen to advance their skills and personnel development.
  • Ability to prioritise tasks and time manage effectively with recognition of where influence and authority lies and its impact on account activity.
  • An inquiring mind with an organised approach to engagement and information management and good attention to detail.

Personal Qualities and Behaviours

Seeing the bigger picture: Understand the strategic drivers for your area of work and align activities to wider organisational priorities

  • Changing and improving: - Work with others to identify areas for improvement and simplify processes to use fewer resources
  • Making effective decisions: Present strong recommendations outlining other options, costs, benefits and risks
  • Leadership: Ensure everyone has a clear understanding of objectives, activities and time-frames and consider the impact of your own and teams activities on stakeholders and end-users
  • Communication: Ensure important messages are communicated with colleagues and stakeholders
  • Working together: Encourage joined up team work within own team and across other groups and establish professional relationships with range of stakeholders
  • Developing self and others: Take time to coach, mentor and develop other colleagues to support succession planning
  • Managing a quality service: Develop, implement, maintain and review systems and services to ensure delivery of professional excellence, identify risks and resolve issues efficiently, identify ways to find and respond to feedback and involve a diverse range of colleagues, stakeholders and delivery partners in developing suggestions for improvements
  • Delivering at pace: Show a positive approach in keeping the whole team's efforts focused on the top priorities and ensure the most appropriate resources are available

Other Requirements

Promote DRM organisation values by leading by example and acting as a public face of Defence on all matters related to personnel.

  • Whilst the role is London-based, a high degree of travel across the UK is expected.

The successful individual will need to comply at all times with DRM/MoD health and safety policies and procedures, and data protection/freedom of information requirements.